PRIVACY POLICY

This policy applies to the website www.iwowd.com, any of its subdomains, and to the business symbolized therein. The company recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This applies to current and former visitors to our website and app, and to all our online customers.

The website is a property of IWOWD INDIA PRIVATE LIMITED, an Indian company registered under the Companies Act, 2013 having its registered office at , 1007, 2nd block, 3rd cross, BEL layout, Vidyaranyapura, Bengaluru 560097.

We collect information primarily to provide better services to all of our customers.

  • We collect the following information from you when you use or signup on our website: Name, Address, Mail ID, Phone Number, IP Address
  • When you visit our Site, some information is automatically collected. This may include information such as the Operating Systems (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Site. We also collect information about how you use Our products or services.
  • We automatically collect purchase or content use history, which we sometimes aggregate with similar information from other customers to create features such as Best Seller, Top Rated, etc...
  • We use your measurement data at your consent to get custom outfits manufactured from our vendor partners. No personal identity is revealed in this process except for the measurements for outfit making.
  • The full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time); cookie number; products and/or content you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs).
  • We will retain your information as long as we require this to provide you with the goods and services and for such a period as mandated by the concerned laws.
  • If you opt to receive marketing correspondence from us, subscribe to our mailing list or newsletters, enter into any of our competitions or provide us with your details at networking events, we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates, and events.

How We Use Information

We use the information we collect primarily to provide, maintain, protect and improve our current products and services. We use the information collected through this website as described in this policy and we may use your information to:

  • We use the information we collect primarily to provide, maintain, protect and improve our current products and services.
  • Understand and enhance your experience using our Site, products, and services.
  • Personalize our products or services and make recommendations.
  • Provide and deliver products and services you request.
  • Process, manage, complete, and account for transactions.
  • Provide customer support and respond to your requests, comments, and inquiries.
  • Create and manage the online accounts you manage on our website.
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
  • Communicate with you about promotions, upcoming events, and news about products and services.
  • We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection, or investigation, including of cyber incidents, prosecution, and punishment of offenses.
  • Protect, investigate and deter against fraudulent, unauthorized, or illegal activity.

Cookie Policy

A cookie is a small text file that we place on your mobile device to enable various features of IWOWD. Cookies are used to store user preferences and to track user trends, so as to enhance your interactive experience and sincerely improve our services. You can change your cookie settings to accept or not accept cookies in your browser settings. If you do accept a 'cookie', you hereby agree to our use of any personal information collected by us using that cookie.

WAYS OF COLLECTING INFORMATION

  • Directly from the customerWe collect information directly from you when you register, customize or buy products. We also collect information if you post a comment on our websites or ask us a question through phone or email.
  • Passively from the customerWe use tracking tools like Google Analytics, Google Webmaster, browser cookies, and web beacons for collecting information about your usage of our website.
  • Information sourced from third-partiesFor example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

USE OF YOUR PERSONAL INFORMATION

  • We use the information to contact you.
  • We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
  • We use the information to respond to your requests or questions.
  • We might use your information to confirm your registration for an event or contest.
  • We use the information to look at site trends and customer interests.
  • We may use your information to make our website and products better.
  • We may combine information we get from you with information about you we get from third parties.
  • We use the information for security purposes.
  • We may use the information to protect our company, our customers, or our websites.
  • We use the information for marketing purposes.
  • We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.
  • We use the information to send you transactional communications.
  • We might send you an email to enroll in our newsletter or for discounts and offers. We shall use information as otherwise permitted by law.
  • We may use your data with our manufacturing vendors to complete a service.

SHARING OF INFORMATION WITH THIRD-PARTIES

  • We will share information with third parties who perform services on our behalf.
  • We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
  • We will share information with the event organizers.
  • We share your information with event organizers and other parties responsible for fulfilling the purchase obligation.
  • The event organizers and other parties may use the information we give them as described in their privacy policies.
  • We may share information if we think we have to in order to comply with the law or to protect ourselves.
  • We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
  • We may share information with any successor to all or part of our business.
  • For example, if part of our business is sold we may give our customer list as part of that transaction.
  • We may share your information for reasons not described in this policy.
  • We will tell you before we do this. We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business.
  • We have developed this policy to protect your personal/financial information and keep it confidential.
  • By visiting our website IWOWD, you are accepting and consenting to the practices described in this privacy policy.
  • The following Privacy Policy and Cookie Policy outlines the information we may process and how we may use that information to better serve you while using our website IWOWD.

EMAIL OPT-OUT

  • You can opt-out of receiving our marketing emails.
  • To stop receiving our promotional emails, please email unsubscribe at support@iwowd.com. It may take about ten days to process your request.
  • Even if you opt-out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

THIRD-PARTY SITES

If you click on one of the links to third-party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. You may read the privacy policy of other websites should you have any further elicitations.

GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

  • Name: Manasa Manurajan
  • Phone: +91 9480047948li>
  • Email: support@iwowd.com
  • If you have any questions about this Policy or other privacy concerns, you can also email us at support@iwowd.com

UPDATES TO THIS POLICY

This Privacy Policy was last updated on January 14th 2025. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

JURISDICTION

If you choose to visit the website, your visit and any dispute over privacy are subject to this policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.